Terms of Service

Hosting

Your website hosting package includes the following:

SSL Certificate and renewals
Your website to remain active and online
WordPress optimised servers
Daily, Weekly, Monthly, Yearly security checks & plugin updates
Daily backups of your website
Daily backups of your website database
Up to 5 mailboxes
7 days *technical support
Sustainable energy powered servers
LiteSpeed Servers with configured caching policies

*Technical Support covers any issues related to your website going offline due to a server fault or error. If in the event a website goes offline due to user error i.e. changes made not by NR Creative Marketing will be charged at an hourly rate to resolve the issue.

Your hosting fee does not include:

Website changes of any size
Content changes
Setting up email mailboxes on your devices (We provide access to a web mailbox) and provide you with configuration settings to set the mailbox up on your device(s).
Support outside of our normal business hours (Weekdays 9-5 / Weekend Closed / Bank Holidays) for any website related requests.
Purchasing of plugins/licences
Purchasing of themes
Purchasing of images
Email signature design
Email marketing
SEO (Search Engine Optimisation)
PPC (Pay Per Click Advertising)
GMB (Google My Business)
Any design related services/requests

Any requests made for changes to your website will be billed at our hourly rate, the request will need to be sent to us at hello@wearenrcm.com with a minimum of 12 hours notice. The request will be acknowledged and raised as a ticket from our team to which we will respond to you with and ETA of completion.IF in the event your request is required as a matter of urgency, a ‘rush’ charge will be applied in order to push the request the front of the queue at a rate of **25% on top of the usual billed hourly rate.Any requests made outside of our working hours (see below) will not be carried out until the next available day/date, however, if the request is urgent the ***50% fee on top will be applied (See below).

**Rush charges – 25% on top of our usual hourly fee (Any urgent work requested to be carried out DURING normal working hours)
***Out of hours fees – 50% on top of our usual hourly fee (Any urgent work requested to be carried out OUTSIDE normal working hours)

We have the right to increase our prices on any of our products or services at any given time, prior notice will be given to inform you of any changes to your subscribed services. The details outlined in our new terms of service described in this email will be as of immediate effect.

Ongoing Support (Retained Services)

The benefits to retained services are designed to save you money as the hourly fee is lower and provide you with priority support for requests and changes to be made on your website.Any requests made for changes to your website will be deducted from your allotted retainer hours, the request will need to be sent to us at hello@wearenrcm.com with a minimum of 2 hours notice.

Rush charges – 0% on top of our usual hourly fee (Any urgent work requested to be carried out DURING normal working hours)
Out of hours fees – 25% on top of the agreed retained hourly fee (Any urgent work requested to be carried out OUTSIDE normal working hours)

The benefits of a retainer is to provide you with priority support for any changes that need to be made on a regular basis or if there is a requirement for urgent changes.If you wish to learn more about our retained services please contact us at hello@wearenrcm.com and we can provide you with all of the information you require in order to get set up.

All requests in future for any changes to be made on your website or services for both retained & non-retained clients must be sent to hello@wearenrcm.com or calling us on 01604 385064 (Phones lines open Mon-Fri 9-5, Closed Sat-Sun) to ensure that all of the team receive the requests and does not get missed. We will not respond to requests made by text message, WhatsApp, Instagram or Facebook as these will be ignored.

Cancellation Terms

In order to cancel hosting or retained services NR Creative Marketing require a minimum of 30 days notice in order to make the necessary arrangements.

Access to our servers will not be permitted to any 3rd party service providers to obtain any files or access to the website databases if you wish to transfer to a new provider. We will zip your website files and database up and arrange to send to your new provider IF you are transferring your website away from us. Any plugins/content/design assets images that are licensed or owned by NR Creative Marketing will not be included in the transfer of your website to you new provider.

There will be no additional fees to cancel any of our services however, you will be liable to settle any outstanding fees or open invoices prior to leaving NR Creative Marketing. In the event that any open invoices or outstanding fees are owed we reserve the right to retain your website files and database and any plugins/content/design assets until the outstanding balance is paid in full.

Cheryl Barr

August 23, 2022

NRCM Web Design have been incredible to work with. Dan is very knowledgeable but also great at sharing that knowledge so that everyone is on the same page. The quality of work, timely delivery and professional and friendly approach has been perfect in helping us deliver some milestone projects.

Stephen Davies

July 11, 2022

NRCM is an absolute pleasure to work with. Professional, friendly, creative and everything delivered when promised. Happy to recommend them and will definitely be using their services again.

Sumit Singh

It's been a pleasure to work with Dan and he is really supportive and looking forward to a long-term healthy relationship.

Susan Briggs

January 13, 2022

As I own my own small business and I needed my website updating and a few new things adding to it my friend suggested I try contacting Dan at NRCM Web Design to see if he could help. From the moment I contacted Dan he was extremely helpful and I was so impressed at how quickly he responds to my emails or messages. I am rubbish with technology but thankfully Dan made everything so easy for me and anything he sent through for me to look at had a very easy step link to enable me to look at things. I can not recommend this guy enough for any of your web design needs, he is amazing and very helpful. If you are thinking of setting up your own web page please contact this guy first you will not be disappointed. Sue Briggs

Becca Reynolds

December 9, 2021

The best I have worked with in my 15 year administrative career, working for top global firms in London and around the South East. Can't thank them enough for their hard work. Real team players and great problem solvers. Would recommend in a heart beat.

Nikke Jay (Pink Moon Tarot)

October 14, 2021

I worked with Dan and the team as a freelance copywriter and was really impressed with their professionalism. Dan has great artistic vision for his websites and delivers top quality designs for his clients.He delivered everything on time and helped his clients get exactly what they wanted. If you are looking for a professionally built website that is stylish and technically efficient, ie loads quickly and works for mobile and PC, then Dan at NRCM is the man to contact.NRCM web design are efficient, professional and have the know how needed to give you a top notch website. There is no need to compromise on style for speed either. Get the design you want with a website that is purpose built for your business. Let Dan and his team bring your vision to life.

Fabio Spiandorelo

October 13, 2021

Dan and the rest of NRCM team are top notch in their fields. It's been an amazing experience working with them. Finally found these guys after having gone through many others before, so I can assure they are the best by far!

Andrey Yelbaev

An awesome professional and reliable team. I've completed several projects with NRCM, they can handle complex development as well as helping with small asap projects. Well done, keep it up!

Charlotte C

October 11, 2021

Working with Dan and Hollie on their website content project was a breeze. They are both super easy to work with, very responsive, and quick at answering any questions you have! Would highly recommend working with them.

Dan Smith

October 6, 2021

I have a great working relationship with Dan and the team at NRCM. He is very knowledgeable and gives great advice. Keep up the great work!

Paul Barrett

October 5, 2021

Dan and his team have been doing a fantastic job of creating and maintains my business website. Hassle free and quick to resolve any issues I had/have with no trouble. Highly recommended to any startup business or an established one looking for a refresh!

Alex Fung

September 30, 2021

Super user friendly, helpful and respond extremely fast! Solved my problem immediately!!!

CMA Rob

My company has worked with NRCM for a few years now. It's been a great partnership and they've elevated not only the work we do, but the ideas and strategy behind it too. I would certainly recommend their team, whether you're new and looking to start up, or you're established and need to take your company to the next level. Dan and the team have worked on all aspects of our business, from a new website to event materials and social media graphics. The team make themselves available and always walk us through the work they do ... couldn't recommend highly enough!

Barbara Maggot

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September 29, 2021

Would definitely recommend the business, they do amazing job!

Barbara Krzyczmonik

Amazing quality of work and very friendly, helpful people! Would highly recommend

Kellie Usher-Tyers

September 27, 2021

Dan and the team at NRCM did a fantastic job putting together our online shop ladiesinthefield.co.ukFrom the initial meetings through to the finished product the whole team have been responsive, professional, knowledgeable and thorough. They did our branding, presenting several ideas based on the details we gave them and pretty much hit the nail on the head straight away.The website was done in a good time and since launching the site, the support and guidance they have continued to do has been incredible.Thank you to Dan and the whole team for being generally...awesome.

Tara Graham

Ellie H

I have worked with Dan from NRCM on several different projects over the past couple years, both for my company and my clients. He has always been professional, responsive, and provided great solutions to problems. He has resolved various SEO issues and has helped us to create a cohesive, branded user experience across all of our websites. I highly recommend him and his team.